Technical support

At Geotech, technical support can happen at any point. Whether it’s guidance on the equipment you plan to purchase or post-sales support with your instrument, our dedicated team of engineers are here to help.
 

We can help you with:-
 

• Product support
• Software support
• Service support
• Post-sales support, including troubleshooting (see our FAQs)
• Product training
• Application advice, especially on fixed products
• On site installations
• Warranty claims (1st point of contact)
• Distributor support and audits

As well as providing phone, e-mail and on-site support, we’ve also worked hard to improve our website content to try and ensure we offer optimum support. For us, the sale of instrument is merely the start of our relationship with customers and we’re here for the life of our equipment to ensure that we keep the equipment running and your business efficient. When you contact our team, you will find a helpful, knowledgeable and friendly engineer, focused purely on resolving your issue and providing the best possible levels of support.

We work closely with all areas of our business to maintain a wide area of knowledge to support our extensive product portfolio. Because of our cross-functional involvement we’re constantly contributing to our new product introduction team to ensure we deliver the best possible products to you, our customers.

Please browse our technical support information to see if the answer to your question is already covered. If not, please do not hesitate to contact us using any of the methods shown below, and we will be delighted to help.

As a company and team committed to improving our products and services, we encourage feedback from our customers as it helps to improve so please feel free to let us know your thoughts on our service.

Telephone: +44 (0) 1926 338111 (Option 5)

Email: technical@geotech.co.uk

Find out more about the team